Welcome to the SilverCliv Refund Policy section. We aim to facilitate a smooth and efficient refund process for our customers. Please familiarize yourself with the following guidelines:
1. Refund Process:
- Refunds are issued once we receive the product in an unused condition, in its original packaging, with the original tags and invoice.
2. Jewellery Refund Clarification:
- Please note that we reserve the right to decline the exchange of jewellry due to potential variations in weight affecting the price.
- Our pricing is based on current precious metal and gem prices, subject to market fluctuations, which can result in changes in our prices.
3. Exchange Policy:
- The exchange of jewellry is subject to our terms and conditions and is at the company's discretion.
- Products eligible for exchange must meet specific criteria, such as defects, weight, originality, damage, or stone defects.
4. Refund Initiation:
- To cancel an order or request a refund due to a damaged product, the amount will be credited to your bank account.
Thank you for choosing SilverCliv. Should you have any further questions, please don't hesitate to reach out to our customer support team.